Shipping and Returns
When placing an order, please ensure that you double check you have entered correct and clear delivery information, your phone number and if applicable the phone number of the person receiving the delivery.
Incorrect delivery details can lead to delays, lost or returned parcels. Costs in resolving issues relating to incorrect delivery details are at the expense of the customer.
We will contact any customer within 3 days of making an order if there is likely to be a delay. As mentioned, lead times can vary depending on destination.
During busy times and bad weather, understandably delivery time may be extended. The customer understands that we rely on a third party to make the delivery. Australia Post (Parcel post) http://auspost.com.au/parcels-mail/domestic-delivery-times.html.
Exchanges/faulty Items: If a customer would like to exchange or claim a faulty item they must first email us with a request (firstname.lastname@example.org) within one week of receiving the order. After approval, we will inform them of what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer. Any items sent back without prior notice via email may not be honoured.
Unfortunately we do not allow any refunds for change of mind or on any sale items.
We cannot guarantee that any item is in stock at the time of purchase. If there is a delay in fulfilling an online order we will notify the customer within 3 days.
If an order is unsuccessfully delivered and returned to us through no fault of our own, all secondary postage costs are the responsibility of the customer. (Australia Post cost price). If an order is incorrectly addressed we also reserve the right to charge a customer's credit card for the cost of re-shipping an order.
Where an item has been returned (RTS) due to a customer not being available at the time of delivery or item has not been collected from Australia post or Courier Agent within 2 week period, any return postage costs will need to be paid by the customer.
We do not accept order cancellations. Once an order is received by us it is deemed to be final so it is important that you check your order and review it before you submit it.
All item prices and shipping costs appear in Australian Dollars. Free Shipping on purchases over $45 is valid Australia wide. Please contact the store for phone orders and further details on domestic delivery.